Knowledge Management 2.0

Manish Dhingra (from Tekriti) is talking about structured blogging: microcontent publishing / aggregation. In particular, he’s talking about the structured blogging plugins that they wrote for MovableType / WordPress.
He gives great examples of how structured blogging could be used in a knowledge work context to capture important pieces of information. Things like bugs, troubleshooting tips, etc. The best example he gave of this is the “I’m stuck” phenomenon. When you’re coding, you often are stuck on something simple. Getting unstuck fast has high ROI, and you’re probably stuck at a place where most people get stuck.
The key payoff of structured blogging in an enterprise context is easing “responsibility transition”. If your employees put their knowledge into a system, it’ll be easy to recover if they are sick / leave.
I asked about how to solve the motivation problem: he said basically that you have to reward employees for contributing knowledge to the system.
These modules seem like they might be really useful for a whole host of situations where you want to build an interface to capture structured data of some kind.

2 thoughts on “Knowledge Management 2.0

  1. Chris Heuer March 8, 2006 / 4:06 pm

    Rewarding them for their contributions is not a complete answer – else all those office documents would have their keywords, descriptions, authors and other meta data attached. This is they key problem of driving adoption of any knowledge system and it seems that most people have a long way to go in order to figure out the most basic of human behaviours.
    In all fairness though, rewards are one part of a complex equation that does solve that probelm, but such a simplistic response either indicates that they have not figured it out yet, or perhaps they have and are just being coy…

  2. Jon March 8, 2006 / 8:32 pm

    I think they have not figured it out yet.
    That’s OK: a structured blogging tool is pretty obviously going to be useful for SOMETHING. And they’re the technology guys, not corporate anthropologists or management consultants.

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