skype honeymoon over?

Om Malik has a nice piece on the growning backlash against Skypes apparently lousy billing / customer service. Skype (the organization) is obviously experiencing some growing pains.

I use Skype 2-3 hours a day to talk to people halfway around the world, and I’ve never paid them a dime, so I can’t complain myself. However, I have noticed a distinct drop in audio quality since the latest release of the Skype client. In particular, the volume of the call will sometimes sporadically drop almost to 0. Is Skype (the technology) also experiencing growing pains?