Why can’t I just “rent a DVD” online?

Over the last couple of months I’ve been trying to set up my television for watching video content online. Like many people, I don’t feel I like I get enough value from my cable TV subscription to justify the cost (85$ a month in my case). All I want is to watch the same movies that are available in my local DVD store (or on netflix), and I’m more than willing to pay the same price (4$ or so per movie).
The results have been disappointing to say the least.
My HDTV is hooked up to a mac mini, and I’ve been experimenting with Amazon Video on demand, itunes, and Netflix. I have a logitech wireless keyboard with a built in touchpad. All in all It’s a pretty sweet setup, and the technology works just fine.
Here’s the problem. On Itunes and Amazon, some videos are available for rent, while others are only available for purchase. This makes the process of shopping for a movie to watch tonight almost impossible. Even though lists of movies available for rent can be found, the second you start browsing, searching, and clicking on related content, you end up finding co-mingling the movies that need to be purchased with them movies that you can rent..
The result of this is that about half the time, you find a movie you want to watch tonight, and only THEN you find out that the only way to watch it is to buy a digital copy for the same price (or more) than you would pay for the DVD (clearly a ridiculous proposition: does anyone ever do this?). Neither platform has any way to exclusively view movies that are actually for rent, and this is basically a fatal flaw.
Meanwhile, Netflix has a different model for streaming rentals: they let you stream as many films as you want, but only from a very limited subset of their catalog. Unfortunately, the inventory they have available for streaming doesn’t include a lot of new releases (fair enough for all-you can eat pricing), and the interface doesn’t provide strong ways to search or browse while only looking at content that is available for streaming. So while the pricing model is different, the experience is broken the same way as Amazon and Itunes: the interface presents me with a large selection of digital objects to choose from, many of which are not available for streaming over the internet. This makes selecting a movie to watch extremely difficult.
Comcast, as shitty as it is, doesn’t show me movies and then tell me that I can’t rent them. So despite the fact that apple, amazon, and netflix have products that are in many ways is orders-of-magnitude better, they fail due to this one fact.
The whole thing looks stupid enough that it CAN’T be a simple design blunder. Amazon, Netflix, and Apple have some of the best best designers, engineers, and product people in the business. It smells like a licensing fiasco to me. After reading Marc Cuban’s excellent
A la carting of video will lead to disaster, I understand why TV people are loath to license their content a la cart. But why movies? Streaming at a per-rental rate is identical to renting a DVD, except it’s more accountable so the studios can presumably negotiate a nice per-stream rate. What is the blocker here, and can someone in Hollywood please have lunch with someone else in Hollywood and resolve this? Sweet Jebus, we want to pay you money, but if I have to wait another year for this I’m finally going to learn how to use bittorrent, and then you people will *really* be in trouble. ;->

Google WebSite Optimizer

I’m testing out google website optimizer on this blog … hence the funny avatar photos on the top right.
The idea of website optimizer is pretty simple:
1) Configure a couple of alternatives to the current page (in this case, two alternate images)
2) Specify a conversion goal (in this case a click to my bio page)
3) Let google randomly replace the original html with the specified alternatives
So far the cartoon of me is in the lead, followed by the picture of me pointing at a giant projection of the google maps interface. The black-and-white photo of me in a suit is not popular at all.
This may seem like a trivial exercise (do I really care how many people read my bio?), but if you imagine doing this on a page that fulfills real business goals (like a checkout process) you start to see the possibilities.

What if the designer gets hit by a truck?: wrangling digital design artifacts

On a design team, one major challenge is simply keeping track of the design artifacts generated by your designers. Whether you’re taking digital photos of a whiteboard or crafting ray-traced buttons in PhotoShop, a few weeks of visual design work can generate hundreds of files, making it difficult to keep track of what the current design is, let alone track progress and changes that have been made, or make sure that critical work isn’t lost.

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I’ll show you mine, if you show me yours: enhancing communication between designers and engineers

Are engineers from Mars, and designers from Venus? Communication between the two groups is famously fraught with difficulty: they speak different vocabularies, often have different cultural values, and may not even have a tremendous amount of respect for each other’s chosen profession! However, simply being literate in each other’s design deliverables can go a long way towards bridging the gap between these two groups. Engineers can read interaction design deliverables: it is now up to designers to become literate in technical design deliverables.

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